Shipping policy
Shipping Times
Due to high demand and the nature of our fulfilment process, estimated delivery times are typically between 8–15 business days depending on your location. In some cases, deliveries may arrive sooner.
While we always aim to deliver orders within the estimated timeframe, occasional delays may occur due to:
- Customs processing
- Postal carrier delays
- Weather conditions
- Public holidays
- High shipping volumes
We appreciate your patience and understanding during these situations.
Order Tracking
Tracking details will be provided once your order has been shipped. Please allow a few days for tracking updates to appear in the carrier’s system after dispatch.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information entered at checkout is correct. We are not responsible for delays or lost parcels caused by incorrect addresses provided during checkout.
Lost or Delayed Packages
If your order experiences an unusual delay, please contact our support team and we will do our best to assist you and provide updates on your shipment.
Our Commitment
We understand waiting for an order can be frustrating, which is why we work closely with our suppliers and shipping partners to ensure products are delivered as efficiently and securely as possible. We truly appreciate your support and patience while your order is on its way.