Refund policy

For hygiene, product protection, and operational reasons, we do not accept returns on any items once they have been delivered. All sales are considered final, so customers are encouraged to carefully review product details, measurements, descriptions, and images before placing an order.

As each order is processed specifically for the customer, returned items cannot always be resold or restocked safely and efficiently. This no-returns policy allows us to maintain product quality standards, reduce unnecessary handling and shipping costs, and continue offering competitive pricing to our customers.

If a product arrives damaged, faulty, or incorrect, customers should contact us as soon as possible with photos and order details so the issue can be reviewed and resolved appropriately in accordance with applicable consumer protection laws.

You can always contact us for any question at steelsliceco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 

Due to the nature of our products and the costs involved in processing, packaging, and shipping each order, we do not offer refunds for change of mind purchases. Every item is carefully prepared and sourced specifically for each customer, meaning once an order has been placed, it immediately enters our fulfilment process. As a result, cancellations, refunds, or exchanges cannot be guaranteed after purchase.

We encourage all customers to carefully review product descriptions, sizing, specifications, and images before completing their order to ensure the product meets their expectations. Our team works hard to provide accurate information and high-quality products, and we aim to maintain fair pricing by reducing unnecessary return and processing costs.

However, customer satisfaction remains important to us. If an item arrives damaged, defective, or significantly different from what was ordered, customers should contact us within a reasonable timeframe after delivery with clear evidence of the issue so we can assess the situation and provide an appropriate solution where required under applicable consumer laws. This policy helps us protect against misuse while continuing to deliver quality products and efficient service to all customers.